Terms and Conditions.

 

Selling prices :
The selling prices of the online store are expressed inclusive of all taxes (including 20% VAT), excluding shipping costs.

AGRES ENERGY reserves the right to modify its selling prices without notice. The prices displayed are the current public prices. The discounts negotiated by professionals and resellers will be automatically applied as soon as the customer identifies themselves on their personal space.

Terms of payment :
No discount will be granted in the event of early payment.
The means of payment accepted on the online sales payments by credit card (via our secure area) and bank transfers. Deliveries will only be organized upon the receipt of payment in full.
In store, payment conditions are cash, except for special conditions negotiated for professionals (these conditions will appear on the invoice). The means of payment accepted are credit cards, checks, cash (3,000€ maximum for professionals and individuals living in France and 15,000€ maximum for individuals not living in France) and bank transfers.


Shipments and deliveries :
The goods can be collected in store or shipped by carrier (shipping costs will be automatically calculated based on the weight of the shipment) The goods are shipped under the responsability of the buyer. It's the buyer's liability to make the necessary reservations with the carrier in the event of sudden damage during transport. The delivery times announced are indicative and not binding on our part.  The delays will not lead to any sanction or compensation. The order cancellations for delays must have a written consent from us.


Right to retract :
The buyer has 14 days (for distance sales) and 72 hours (for in-store sales) from the receipt of the goods, to make any complaints about non-complaint of the goods. This complaint must be made, without the obligation of justification, in writting on a durable medium.

The return of goods can be made, only with the agreement of the seller, after the compliance with the complaint deadlines, and at the expense of the buyer. The goods must be returned in their original condition and packaging. Products related to hygiene which have been opened and  whose  expiry date have passed are excluded from this device.

The refund will be made within 14 days from the date of receipt of the goods within the company.  The Refund can be made by bank transfer or in the form of a credit note, provided that the return conditions have been respected.

Late payments :

In the lack of payment by the due date, late payment interest will be applied at the rate of 10% (rate in effect on July 1,2019), without any prior notice being required. The amount of the flat-rate compensation for collection costs is set at €40 (Art. D441-5 of the Commercial Code).
In the event of the late payment of an invoice, pending orders may be canceled.


Ownership of goods (law of May 12, 1980) :
We reserve ownership of goods until full payment of the price (price excluding VAT + VAT + any additional taxes). Our right of reclamation covers the goods as well as their prices if they have already been resold.